Reviews & Replies

Revora checks your Google Business Profile every hour. Most owners see new-review-to-draft-ready in under 60 minutes.

Most routine replies run on a self-hosted model; critical replies (1–2 star, anything under your brand name) use Anthropic Claude. You approve everything.

Every reply requires your approval. Edit drafts inline, and every change is recorded in an exportable audit trail.

Low-star reviews use Revora's most carefully tuned engine and always require your approval. The default structure: acknowledge, clarify, offer a next step, close.

You can set Revora to alert you to new reviews without drafting replies, so you write responses yourself.

On Pro and Multi-Location, upload a brand-voice guide and let your edits train Revora so drafts match your style over time.

Revora can flag reviews that violate Google's policy, but Google decides removal. We cannot remove reviews that don't violate policy.

A button-by-button walkthrough of building a removal request for a suspicious review right inside your Revora AI dashboard.

Google only removes reviews that break its policies — not ones you disagree with. Here is the honest path to reporting one, and how Revora helps you build a stronger case.

Reviews from a competitor, former employee, or someone who was never a customer can break Google’s conflict-of-interest policy. Here is how to handle it calmly and effectively.

The legal route is real but slow, costly, and rare. Here is when it makes sense, and the faster, cheaper steps most owners should try first.